Brokers beat banks on customer satisfaction
Borrowers who use Mortgage Brokers are more satisfied with their home loan than those who don't, new research has found.
According to the 8th MFAA/Bankwest Home Finance Index Survey, 67% of respondents felt they got a better home loan deal from a Broker than a bank.
MFAA chief executive Phil Naylor said the research had revealed that borrowers liked using Brokers because they are knowledgeable and have access to a wide range of lenders. Experience was also a strong indicator, with 30% of respondents saying brokers are more experienced than lenders, up from 24% last year.
"Borrowers also like the fact Brokers do most of the hard work for them," Mr Naylor said.
The survey found that the overall proportion of consumers understanding the benefits of using a Broker is at its highest level at 36%, while awareness of their services is at 79%.



















